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Welcome to CERN Users' Office webpage

Users' Office Location

Opening Hours:
Monday, Tuesday, Thursday, Friday : 08h30 – 12h30
Monday to Friday: 14h00 – 16h00
Closed Wednesday mornings and on official holidays
Important news :
Geneva Airport Info : Due to new custom controls, it is strongly advised to get to the airport 2 hours before departure time.

Before You Arrive
It is strongly recommended that you get as much information as possible before coming to CERN.
User To-Do List
Read the Newcomers Guide
Find an accomodation (Strongly advised): Check Life in Geneva - France
CERN Housing Service for short term accommodation
Get informed about Schools and Education: Check Life in Geneva - France
Check with the Installation Service about removals and importation formalities of vehicles, furniture and personal effects
Make sure to provide the following documents :
For the user For the family if accompanying
Visa (if necessary):
Visa Requirement and Procedure for Switzerland and France
Steps ot obtain a Visa before coming to CERN
*Proof of Insurance
A medical fitness certificate
*Proof of employment/enrolment with your Institute/University

Official Passport
Visa (if necessary):
Visa Requirement and Procedure for Switzerland and France

*Copy of your marriage certificate
*Copies of children's birth certificates

Official Passport
*Official translation into English, German, French, Italian or Spanish. If translation needed please contact your national embassy/consulate or the Official translation service of Geneva
Fill in the appropriate User Forms (Registration - Prolongation, Modification)
Fill in the Emergency Contacts form
 
Upon Arrival
See details in the Check-In Procedure
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