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CERN Users' Office |
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| FAQ's | ||
| 1. Registration, contract changes and prolongation | ||
| 1) | Which documents do I need ? Information is available here |
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| 2) | If I have all the required documents duly completed, can I be sure that I will be granted a contract of association as a User by CERN?
No, pursuant to art. R I 2.04 of the Staff Rules& Regulations, Users shall be linked to the Organization by a contract of association hence requiring the agreement of the Organization. |
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| 3) | How
can I get an Invitation letter ? Information is available here. |
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| 4) | When do I need a convention
d'accueil ? Information is available here. |
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| 5) | When do I need a Note
Verbale ? Information available here. |
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| 6) | My
family will come and live here with me - what kind of documents do
they need ? Information is available on : Provide the following documents - For the family if accompanying |
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| 7) | Can
CERN provide an invitation letter for my family ? To get the information about the invitation letter you should ask your experiment secretariat or the Users' Office |
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| 8) | What should I do to extend my documents ? Information is available : Users contract changes and prolongation |
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| 9) | What
can I do if I can't come to CERN in order to extend my documents ? You can ask a colleague to come to the Users'Office on your behalf with the necessary documents . |
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| 10) | I
have changed my percentage time spent at CERN ? Information is available : Users contract changes and prolongation |
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| 11) | I
have changed institute, what should I do concerning my registration
as a User ? Information is available : Users contract changes and prolongation |
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| 12) | I
have changed experiment - who do I inform ? Information is available : Users contract changes and prolongation |
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| 13) | I have changed department - what should I do ? | |
| Information is available : Users contract changes and prolongation | ||
| 14) | How
to get information about my French card – i.e. is it ready ? Contact the Users’ Office by tel. 76767 or by mail: Users.Office@cern.ch |
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| 15) | Change of Status from 'Paid' or 'Partially' status to User. If you change from a 'Paid' or a 'Partially Paid'' status to become a User please read the following carefully: Change of Status. |
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| 16) | There are two types of User, what is the difference ? | |
| - | those participating in experiments or projects on behalf of an institute team whose registration forms are signed by the institute Team Leader (Category USER). | |
| - | those participating as individual scientists, invited by a CERN Department, whose registration forms are signed by the CERN Group Leader of the group to which they will be attached (Category UPAS). | |
| 17) | Where
in Geneva can I get translations for documents that must be approved
by an agreed translator ? Official translation service of Geneva |
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| 18) | What
am I supposed to do when I stop working at CERN ? Fill in the termination check sheet English / French. Return all CERN documents + car sticker to the Users' Office. If you have an account at the UBS bank (bldg. 500) leave your forwarding address or close the account. |
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| 2. Dosimetry Service - film badges | ||
| 1) | I
need information about a film badge - how can I get it ? You can contact the Dosimetry Service (film badge service), telephone 72155, 75255 or by mail: Filmbadge.Service@cern.ch |
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| 3. Where can I find my administrative contact person ? | ||
| 1) | For Users on : Experiments Secretariats for UPAS on : Departmental Administrative Officers |
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| 4. Access, traffic and vehicules | ||
| 1) | Where can I obtain the CERN Access card ? You should go to the Registration Service in Bldg. 55-R-003 open on weekdays from 7:30 am to 17:30 pm |
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| 2) | I
have lost/forgotten my CERN Access card - what should I do ? You should go to the Registration Service in Bldg. 55-R-003 open on weekdays from 7:30 am to 17:30 pm |
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| 3) | My CERN access card is valid for 5 years but I received an e-mail informing me that my CERN contract is expiring ? Although your CERN access card is valid for 5 years it will be blocked at the end of your CERN contract. |
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| 4) | How do visitors get access ? Arrival during working hours During normal working hours people get a temporary pass at at the Registration Service in Bldg 55, (Main Entrance of the Meyrin site), open to the public on weekdays from 7:30 to 16:00 non stop or at the reception in Bldg. 33 (8.00 a.m. to 17.45 p.m.) Arrival outside CERN working hours and on weekends The person should ask the guard at Gate B, (Main Entrance of the Meyrin site) for the provisional visitor card which was applied by the CERN guarantors at the following address: external.visitor@cern.ch. |
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| 5) | Info
on Gate E ? Gate E is open from Monday to Friday, except on official CERN holidays, from 7.00 a.m. to 9.30 a.m. for entering the site, and from 16.30 p.m. to 19.00 p.m. for leaving the site. The only persons authorised to use Gate E are : - members of the CERN personnel (who may be accompanied by any of their children attending the CERN nursery school) - members of contractors' personnel working on the CERN site. |
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| 6) | How do
persons subcontracted by an outside
firm obtain access ? Contractors' personnel working on the CERN site or coming to execute a contract must report to the registration service in Bldg. 55, R-003 at the Main Entrance of the Meyrin site. |
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| 7) | Where is it possible to get car
stickers ? Car Stickers are available at Building 55. You can also send a request to the CERN Service Portal |
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| 8) | Do I need to change my Driving License when I move to France or Switzerland ? Information for Switzerland and France is available on the Web page "Vehicles" of the Relations with the Host States Service. |
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| 9) | I
need to drive a CERN car, how can I get a CERN Driving Licence ? By EDH |
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| 10) | I
need to rent a car, how can I get one ? - PH/SMI manages two pools of small cars and vans : CERN Cars and PH Cars - The CERN Car Pool |
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| 11) | I
want to buy a car - where can I get information and/or where
can I find information about green plates ? Check the Installation Service Web Page or by mail: installation.service@cern.ch |
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| 12) | I
need to rent a bike, how can I get one ? - PH/SMI manages a loan pool of bicycles for users in PH Department - The CERN Car Pool manages the Bike sharing service |
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| 13) | How
can I get access to the tunnel ? By EDH. |
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| 14) | As a User with a legitimation card living in Geneva, should I pay vehicles taxes, should my vehicle undergo periodically control and comply with anti-pollution requirements ? For further information: Vehicules licensed in Switzerland |
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| 5. Declarations and Attestations |
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| 1) | I have lost my Swiss Card, what should I do ? You can fill in the online form on: - HRT Desktop and declare the lost at the Users' Office |
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| 2) | I have lost my French Card, what should I do ? You have to declare the loss (with the card number) at the Gendarmerie de Thoiry, 117 rue Chenaillettes, 01710 Thoiry, Tel. 04 50 42 12 01 or at the Police Station where you stay. |
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| 3) | If
I need to prove that I am a member or associate member of personnel at CERN, who can provide
this attestation ? Identify yourself with your AIS login (given by AIS Support or Experiment Secretary) Employment Attestations : AIS Administrative Information Services - select HRT - select My Self Services |
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| 4) | Can I ask for a salary attestation ? | |
| You have to ask your employer for a salary attestation. CERN- Experiment Secretariat can provide a subsistance certificate. | ||
| 5) | I
have a new office address or telephone, who should I inform ? Inform your experiment secretariat or the Users’ Office. |
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6. Computing accounts - passwords - email address |
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| 1) | How can I get a new personal CERN computing account ? For your Computer Account contact the IT Service Desk by calling 77777 to get a login and temporary password. Follow the procedure via internet on the account management site : http://www.cern.ch/account |
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| 2) | How can I reset my Password ? On http://www.cern.ch/account |
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| 3) | I received an e-mail informing me that my
CERN computer accounts are going to be blocked. What should I do ? There are two possible reasons why your accounts might be blocked. |
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| a. | You
no longer have a valid association with CERN. The
procedure to follow is described in the e-mail which you received. If you used to be a USER, to retain your computer accounts you must either have: 1. A valid CERN contract or 2. A participation with an experiment If you were not a USER, you need to contact your CERN Department. In case 1) you must complete a registration form English and French (PDF Format) In case 2) you should contact your experiment secretariat (or the Grey Book secretariat if there is no experiment secretariat at CERN). |
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| b. | You have not used your account for six months – contact IT Service Desk to re-activate it. | |
| 4) | I
have changed my email address - what should I do ? Follow instructions on CERN Computing Account and E-Mail Address Information |
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| 5) | My first name has been changed in the database what should I do about my e-mail address ? Follow instructions on CERN Computing Account and E-Mail Address Information |
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| 7. Team accounts - payments | ||
| 1) | How can I open a team account ? Check with the Financial Services for Visiting Researchers and Collaborations service. |
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| 2) | How
can I receive payments from my institute/university being at CERN ? Check with the Financial Services for Visiting Researchers and Collaborations service. |
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| 8. Tax matters | ||
| 1) | How can I get advise me on tax matters ? Tax information for France - Tax information for Geneva |
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| 9. Language Courses at Cern | ||
| 1) | I would like to follow a Language Course at Cern ? Information is available here |
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| 10. Transport in Geneva | ||
| 1) | Where
can I find information about public transport in Geneva (TPG) ? Up to date information related to public transport and bus schedules can be obtained at: http://cern.ch/ph-dep/UsersOffice/GenevaInfo/Transport.html Multi-ride bus tickets are available at the Kiosque. |
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| CERN Home Page | General Public Pages | 11.05.12 - P.P |