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FAQ's
1. Registration, contract changes and prolongation
2. Dosimetry Service - film badges
3. Administrative contact persons ?
4. Access, traffic and vehicules
5. Declarations and Attestations
6. Change of Personal Datas
7. Computing accounts - passwords - email address
8. Team accounts - payments
9. Tax matters
10. Language Courses at Cern
11. Transport in Geneva
 
1. Registration, contract changes and prolongation
1) For Registration as a User, UPAS, COAS, VISC which documents are needed ?
Information is available here
   
2) For contract changes and prolongation with a short term contract
Information is available here
   
3) If change of Institute
  Information is available here
   
4) If change of Department (UPAS, COAS, VISC)
  Information is available here
   
5) If Change of Status from 'Paid' or 'Partially' status to User, UPAS, COAS, VISC ?
  Information is available here
   
6) If change of experiment or project or residence percentage
  Information is available here
   
7) If I have all the required documents duly completed, can I be sure that I will be granted a contract of association as a User, UPAS, COAS, VISC by CERN?
Pursuant to art. R I 2.04 of the Staff Rules&  Regulations, Users shall be linked to the Organization by a contract of association hence requiring the agreement of the Organization.
   
8) How can I get an Invitation letter ?
Information is available here.
   
9) When do I need a convention d'accueil ?
Information is available here.
   
10) When do I need a Note Verbale ?
Information available here.
   
11) My family will come and live here with me - what documents do they need ?
Information is available on : Documents for accompanying family members
   
12) Invitation letter for my family ?
To get the information about the invitation letter you should ask your experiment secretariat or the Users' Office
   
13) Information about my French card – i.e. is it ready ?
Contact the Users’ Office by tel. 76767 or by mail: Users.Office@cern.ch
   
14) Translations for documents that must be approved by an agreed translator ?
Official translation service of Geneva
   
15) Team Leaders and Deputies Team Leaders nomination ?
  Appointment Form English/French. To be sent to Grey.Book@cern.ch.
   
16) When I stop working at CERN ?
Fill in the termination check sheet English / French.
Return all CERN documents + car sticker to the Users' Office.
If you have an account at the UBS bank (bldg. 500) leave your forwarding address or close the account.
   
2. Dosimetry Service - film badges
1) I need information about a film badge - how can I get it ?
You can contact the Dosimetry Service (film badge service), telephone 72155, 75255 or by mail: Filmbadge.Service@cern.ch
   
3. My administrative contact person ?
1) For Users : Experiments Secretariats
for UPAS, COAS, VISC : Departmental Administrative Officers
   
4. Access, traffic and vehicules
1) CERN Access card ?
You should go to the Registration Service in Bldg. 55-R-003 open on weekdays from 7:30 am to 17:30 pm
   
2) My CERN access card is valid for 5 years but I received an e-mail informing me that my CERN contract is expiring ?
Although your CERN access card is valid for 5 years it will be blocked at the end of your CERN contract.
   
3) Access for visitors ?
Arrival during working hours
During normal working hours people get a temporary pass at at the Registration Service in Bldg 55, (Main Entrance of the Meyrin site), open to the public on weekdays from 7:30 to 16:00 non stop or at the reception in Bldg. 33 (8.00 a.m. to 17.45 p.m.)

Arrival outside CERN working hours and on weekends
The person should ask the guard at Gate B, (Main Entrance of the Meyrin site) for the provisional visitor card which was applied by the CERN guarantors at the following address: external.visitor@cern.ch.
   
4) Info on Gate E ?
Gate E is open from Monday to Friday, except on official CERN holidays, from 7.00 a.m. to 9.30 a.m. for entering the site, and from 16.30 p.m. to 19.00 p.m. for leaving the site.
The only persons authorised to use Gate E are :
- members of the CERN personnel (who may be accompanied by any of their children attending the CERN nursery school)
- members of contractors' personnel working on the CERN site.
   
5) Access for persons subcontracted by an outside firm ?
Contractors' personnel working on the CERN site or coming to execute a contract must report to the registration service in Bldg. 55, R-003 at the Main Entrance of the Meyrin site.
 
6) I need a car sticker ?
Car Stickers are available at Building 55.
You can also send a request to the CERN Service Portal
   
7) Do I need to change my Driving License when I move to France or Switzerland ?
Information for Switzerland and France is available on the Web page "Vehicles" of the Relations with the Host States Service.
   
8) How can I get a CERN Driving Licence ?
By EDH
   
9) I need to rent a car ?
- PH/SMI manages two pools of small cars and vans : CERN Cars and PH Cars
- The CERN Car Pool and Rental Service
 

10) Where can I get information and/or where can I find information about green plates ?
Check the Installation Service Web Page
or by mail: installation.service@cern.ch
   
11) I need to rent a bike ?
- PH/SMI manages a loan pool of bicycles for users in PH Department
- The CERN Car Pool manages the Bike sharing service
   
12) I need access to the tunnel ?
By EDH.
   
13) With a legitimation card living in Geneva, should I pay vehicles taxes, should my vehicle undergo periodically control and comply with anti-pollution requirements ?
For further information: Vehicules licensed in Switzerland
   
5. Declarations and Attestations  
1) My Swiss Card is lost or stolen ?
You can fill in the online form on:
- HRT Desktop and declare the lost at the Users' Office
   
2) My French Card is lost or stolen ?
You have to declare the loss (with the card number) at the
Gendarmerie de Thoiry,
117 rue Chenaillettes,
01710 Thoiry,
Tel. 04 50 42 12 01
or at the Police Station where you stay.
   
3) My CERN Access card is lost or stolen ?
You should go to the Registration Service in Bldg. 55-R-003 open on weekdays from 7:30 am to 17:30 pm
   
4) I need to prove that I am a member or associate member of personnel at CERN ?
  See employment attestation on the HRT Desktop
   
5) For a subsistence attestation ?
  See how to proceed on the Attestations FP page.
   
6. Change of Personal Datas
1) Change name
Provide the Users’ Office with a copy of your new passport or identity card.
   
2) Change name after marriage
Provide the Users’ Office with a copy of your new passport or identity card and a copy of your marriage certificate.
   
3) Change phone number, internal phone number or internal address at CERN
Contact Users’ Office or send them an e-mail (users.office@cern.ch) with the new number and your CERN ID number.
   
7. Computing accounts - passwords - email address
1) New personal CERN computing account ?
For your Computer Account contact the IT Service Desk by calling 77777 to get a login and temporary password.
Follow the procedure via internet on the account management site :
http://www.cern.ch/account
   
2) How can I reset my Password ?
On http://www.cern.ch/account
   
3) Computing accounts reminders and validity ?
Regular reminders and the validity of the computing account of a USER/UPAS can be viewed in the Events at the end of a User,UPAS, COAS, Visc contract
     
4) I have changed my email address ?
Follow instructions on CERN Computing Account and E-Mail Address Information
   
5) My first name has been changed in the database what should I do about my e-mail address ?
Follow instructions on CERN Computing Account and E-Mail Address Information
   
8. Team accounts - payments
1) The team account number must be noted on the original Registration form or be confirmed by the Team Account Manager by an e-mail to the Users’ Office.
   
2) How can I receive payments from my institute/university being at CERN ?
Check with the Financial Services for Visiting Researchers and Collaborations service.
   
9. Tax matters
1) Advise on tax matters ?
Taxation at CERN - Tax information for France - Tax information for Geneva
   
10. Language Courses at Cern
1) Information is available here
   
11. Transport in Geneva
1) http://cern.ch/ph-dep/UsersOffice/GenevaInfo/Transport.html
Multi-ride bus tickets are available at the Kiosque. 
   
The CERN Directory CERN Home Page 29.08.13 - P.P