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CERN Users' Office |
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| FAQ's | ||
| 1. Registration, contract changes and prolongation | ||
| 2. Dosimetry Service - film badges | ||
| 3. Administrative contact persons ? | ||
| 4. Access, traffic and vehicules | ||
| 5. Declarations and Attestations | ||
| 6. Change of Personal Datas | ||
| 7. Computing accounts - passwords - email address | ||
| 8. Team accounts - payments | ||
| 9. Tax matters | ||
| 10. Language Courses at Cern | ||
| 11. Transport in Geneva | ||
| 1. Registration, contract changes and prolongation | ||
| 1) | For Registration as a User, UPAS, COAS, VISC which documents are needed ? Information is available here |
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| 2) | For contract changes and prolongation with a short term contract Information is available here |
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| 3) | If change of Institute | |
| Information is available here |
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| 4) | If change of Department (UPAS, COAS, VISC) |
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| Information is available here | ||
| 5) | If Change of Status from 'Paid' or 'Partially' status to User, UPAS, COAS, VISC ? | |
| Information is available here |
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| 6) | If change of experiment or project or residence percentage |
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| Information is available here | ||
| 7) | If I have all the required documents duly completed, can I be sure that I will be granted a contract of association as a User,UPAS, COAS, VISC by CERN?
Pursuant to art. R I 2.04 of the Staff Rules& Regulations, Users shall be linked to the Organization by a contract of association hence requiring the agreement of the Organization. |
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| 8) | How
can I get an Invitation letter ? Information is available here. |
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| 9) | When do I need a convention
d'accueil ? Information is available here. |
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| 10) | When do I need a Note
Verbale ? Information available here. |
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| 11) | My
family will come and live here with me - what documents do
they need ? Information is available on : Provide the following documents - For the family if accompanying |
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| 12) | Invitation letter for my family ? To get the information about the invitation letter you should ask your experiment secretariat or the Users' Office |
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| 13) | Information about my French card – i.e. is it ready ? Contact the Users’ Office by tel. 76767 or by mail: Users.Office@cern.ch |
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| 14) | Translations for documents that must be approved
by an agreed translator ? Official translation service of Geneva |
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| 15) | Team Leaders and Deputies Team Leaders nomination ? | |
| Appointment Form English/French. To be sent to Grey.Book@cern.ch. | ||
| 16) | When I stop working at CERN ? Fill in the termination check sheet English / French. Return all CERN documents + car sticker to the Users' Office. If you have an account at the UBS bank (bldg. 500) leave your forwarding address or close the account. |
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| 2. Dosimetry Service - film badges | ||
| 1) | I
need information about a film badge - how can I get it ? You can contact the Dosimetry Service (film badge service), telephone 72155, 75255 or by mail: Filmbadge.Service@cern.ch |
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| 3. My administrative contact person ? | ||
| 1) | For Users : Experiments Secretariats for UPAS, COAS, VISC : Departmental Administrative Officers |
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| 4. Access, traffic and vehicules | ||
| 1) | CERN Access card ? You should go to the Registration Service in Bldg. 55-R-003 open on weekdays from 7:30 am to 17:30 pm |
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| 2) | My CERN access card is valid for 5 years but I received an e-mail informing me that my CERN contract is expiring ? Although your CERN access card is valid for 5 years it will be blocked at the end of your CERN contract. |
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| 3) | Access for visitors ? Arrival during working hours During normal working hours people get a temporary pass at at the Registration Service in Bldg 55, (Main Entrance of the Meyrin site), open to the public on weekdays from 7:30 to 16:00 non stop or at the reception in Bldg. 33 (8.00 a.m. to 17.45 p.m.) Arrival outside CERN working hours and on weekends The person should ask the guard at Gate B, (Main Entrance of the Meyrin site) for the provisional visitor card which was applied by the CERN guarantors at the following address: external.visitor@cern.ch. |
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| 4) | Info
on Gate E ? Gate E is open from Monday to Friday, except on official CERN holidays, from 7.00 a.m. to 9.30 a.m. for entering the site, and from 16.30 p.m. to 19.00 p.m. for leaving the site. The only persons authorised to use Gate E are : - members of the CERN personnel (who may be accompanied by any of their children attending the CERN nursery school) - members of contractors' personnel working on the CERN site. |
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| 5) | Access
for persons subcontracted by an outside
firm ? Contractors' personnel working on the CERN site or coming to execute a contract must report to the registration service in Bldg. 55, R-003 at the Main Entrance of the Meyrin site. |
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| 6) | I need a car
sticker ? Car Stickers are available at Building 55. You can also send a request to the CERN Service Portal |
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| 7) | Do I need to change my Driving License when I move to France or Switzerland ? Information for Switzerland and France is available on the Web page "Vehicles" of the Relations with the Host States Service. |
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| 8) | How can I get a CERN Driving Licence ? By EDH |
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| 9) | I
need to rent a car ? - PH/SMI manages two pools of small cars and vans : CERN Cars and PH Cars - The CERN Car Pool |
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| 10) | Where can I get information and/or where
can I find information about green plates ? Check the Installation Service Web Page or by mail: installation.service@cern.ch |
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| 11) | I
need to rent a bike ? - PH/SMI manages a loan pool of bicycles for users in PH Department - The CERN Car Pool manages the Bike sharing service |
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| 12) | I need access to the tunnel ? By EDH. |
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| 13) | With a legitimation card living in Geneva, should I pay vehicles taxes, should my vehicle undergo periodically control and comply with anti-pollution requirements ? For further information: Vehicules licensed in Switzerland |
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| 5. Declarations and Attestations | ||
| 1) | My Swiss Card is lost or stolen ? You can fill in the online form on: - HRT Desktop and declare the lost at the Users' Office |
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| 2) | My French Card is lost or stolen ? You have to declare the loss (with the card number) at the Gendarmerie de Thoiry, 117 rue Chenaillettes, 01710 Thoiry, Tel. 04 50 42 12 01 or at the Police Station where you stay. |
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| 3) | My CERN Access card is lost or stolen ? You should go to the Registration Service in Bldg. 55-R-003 open on weekdays from 7:30 am to 17:30 pm |
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| 4) | I need to prove that I am a member or associate member of personnel at CERN ? Identify yourself with your AIS login (given by AIS Support or Experiment Secretary) Employment Attestations : AIS Administrative Information Services - select HRT - select My Self Services |
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| 5) | For a salary attestation ? | |
| Ask your employer for a salary attestation. CERN- Experiment Secretariat can provide a subsistance certificate. | ||
| 6. Change of Personal Datas | ||
| 1) | Change name Bring to the Users’ Office your new passport or identity card and a copy of it |
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| 2) | Change name after marriage Bring to the Users’ Office your new passport or identity card and a copy of it plus a copy of your marriage certificate. |
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| 3) | Change phone number, internal phone number or internal address at CERN Contact Users’ Office or send them an e-mail (users.office@cern.ch) with the new number and your CERN ID number. |
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| 7. Computing accounts - passwords - email address | ||
| 1) | New personal CERN computing account ? For your Computer Account contact the IT Service Desk by calling 77777 to get a login and temporary password. Follow the procedure via internet on the account management site : http://www.cern.ch/account |
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| 2) | How can I reset my Password ? On http://www.cern.ch/account |
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| 3) | Computing accounts reminders and validity ? Regular reminders and the validity of the computing account of a USER/UPAS can be viewed in the Events at the end of a User,UPAS, COAS, Visc contract |
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| 4) | I
have changed my email address ? Follow instructions on CERN Computing Account and E-Mail Address Information |
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| 5) | My first name has been changed in the database what should I do about my e-mail address ? Follow instructions on CERN Computing Account and E-Mail Address Information |
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| 8. Team accounts - payments | ||
| 1) | The team account number must be noted on the original Registration form or be confirmed by the Team Account Manager by an e-mail to the Users’ Office. |
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| 2) | How
can I receive payments from my institute/university being at CERN ? Check with the Financial Services for Visiting Researchers and Collaborations service. |
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| 9. Tax matters | ||
| 1) | Advise on tax matters ? Tax information for France - Tax information for Geneva |
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| 10. Language Courses at Cern | ||
| 1) | Information is available here | |
| 11. Transport in Geneva | ||
| 1) | http://cern.ch/ph-dep/UsersOffice/GenevaInfo/Transport.html Multi-ride bus tickets are available at the Kiosque. |
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| CERN Home Page | General Public Pages | 26.02.13 - P.P |